Observint provides the strategic guidance and services required by our portfolio companies to effectively promote, distribute and support their respective solutions.
PRODUCT SOURCING & DESIGN
Observint product managers work with a global network of manufacturing partners to design, source, and provide lifecycle management for our comprehensive product portfolio.
Product Sourcing
We leverage a broad network of strategic manufacturing partners to source and/or private label relevant OEM products for your applications.
Product Lifetime Management
We provide comprehensive product lifecycle management – from procurement and inventory management to end-of-life transitions for our OEM customers.
OPERATIONS & LOGISTICS MANAGEMENT
Our portfolio companies benefit from turnkey operations support including supply chain, financial and accounting management, configuration services, high-volume warehousing and order fulfillment, and streamlined returns management.
Product Configuration Services
Our in-house Observint Integrated Center (OIC) provides extended burn-in, pre-programming, configuration, and custom-labeling services.
Advanced Replacement and Returns
In the event of failure, our streamlined no-hassle return process minimizes downtime for our portfolio company’s respective customers.
UNLIMITED SUPPORT
Our highly-trained, US-based security specialists provide FREE, unlimited, sales and technical support for all solutions sold by our portfolio companies.
FREE U.S.-Based Support
Observint provides free, unlimited technical support for all portfolio company customers, from our headquarters in Austin, TX. These technical support specialists offer tier 1-3 technical support and are committed to resolving all issues with one call.
Pre and Post Sales Support
Dedicated account managers work directly with customers to understand their IT infrastructure and identify their needs to help them build and configure the ideal security solution.
MARKETING & CHANNEL SUPPORT
Our in-house “agency” provides comprehensive digital and print marketing services for our portfolio companies – and their agents – to effectively promote our technology solutions.
In-House Video Production
Our capabilities are best showcased by the Alibi Security YouTube Channel, and used to support our portfolio companies and Alibi partners alike.
Alibi Arsenal Marketing & Business Enablement Services
We offer highly sophisticated marketing services for Alibi Partners, to help authorized security dealers drive consideration and demand for their services.
